CEMPRO Certification

Instron's Field Service Organization has been awarded the Customer Experience Management Certified Professional designation for 2011. This is an indication that 90% of Instron's Field Service Organization has completed CEMPRO training and successfully passed the certification examination.

A first-of-its-kind training program, CEMPRO certification demonstrates mastery of best practices and uniform standards of excellence that apply to implementing and managing customer satisfaction/loyalty and employee engagement. CEMPRO certification is specialized to meet the needs of two distinct groups: Corporate/Consultant Advocates and Customer-Facing Representatives. Corporate Advocates are individuals responsible for implementing customer satisfaction programs as well as independent consultants who specialize in CEM strategies.

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