Monday, June 11, 2012

Groundbreaking New Fluke Networks Tester Troubleshoots the Most Common End-User Network Issues in About a Minute

Fluke Networks today announced the OneTouchTM AT Network Assistant, a new tool for network technicians that automates troubleshooting of the most common end-user issues in less than a minute,1 greatly reducing the time it takes to close network trouble tickets and ensure end-user satisfaction.

Traditionally, network technicians spend more than an hour using a variety of tools such as protocol analyzers, PC utilities,and cable and network testers to solve network connectivity and performance issues, which provide limited, non-consolidated information. The OneTouch AT tester combines that functionality into a customizable, handheld tool with a one-button auto test feature that offers users the fastest2 way to troubleshootend-user issues that generally take up 25 percent of a network technician’s workday to resolve.3

“As a small team that’s always on the go, we can’t possibly have everything always at hand for network troubleshooting,” said Tony Peffley, systems and network administrator for Elkhart County in Indiana. “At least, that’s what I thought until I tried the OneTouch AT. All I can say is ‘wow’ – it really covers everything from basic cable testing to overall network performance on wired, wireless and fiber. So no matter what we face we’re ready.”

According to Fluke Networks’vice president of the enterprise network analysis business, Gary Ger, that is exactly the kind of response the Fluke Networks’ innovation team had in mind when designing the OneTouch AT tester. “Connectivity and performance problems can hide in a variety of places throughout the network, and today’s frontline technician cannot be an expert in them all. When a trouble ticket is submitted, most organizations deploy a technician to fix the problem, but many do not have standardized testing processes, and today’s tools can be complex and time consuming,” Ger said.“The automated OneTouch AT was specifically designed to address these challenges, saving an organization, on average, approximately one man-week of troubleshooting each month.

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